If you are browsing our website without logging in, you are not required to reveal your personal information (and we will not collect any information from you). However, in order to use our service, you are required to register and supply your personal information. All information you provide (we collect) includes:
We use this information to provide the best service possible. It helps us: create, maintain and/or edit (with your permission) your Delivered account; receive, store, handle, and ship your packages; and communicate with you. Our web servers may automatically log your computer’s system information and IP address.
We will never ask for your password, and we don’t have access to it. Likewise, in order to prevent other people from accessing your information, you should keep your password confidential and secure. You can change your password by accessing your account page, and we recommend that you change it periodically.
We use your email address to communicate with you about your orders and shipments. We’ll also share important news, updates, promotions, etc. When you create a Delivered account, we’ll automatically add you to our e-mail newsletter (you may unsubscribe anytime).
Cookies are small bits of information stored on your own computer and are used to enhance your interactive experience. Cookies allow us to personalize and enhance your experience by retaining the state of your web session. By registering for – and using – our website, you consent to our use of cookies. Please note: all computers have the ability to decline cookies, but it may adversely impact your Delivered experience.
You have the right to update or correct your personal details at any time. You have the right to remove personal information (or delete your account). If you choose to do this, please note: we may need to keep some personal data in order to process orders already en route and/or to comply with our service obligations.
We won’t share your personal information with anyone except:
In certain situations, we may be required to disclose your personal information to a court or government agency, or as may otherwise be required by both South Korean and international laws.
We do not tolerate spam. While we automatically add you to our mailing list when you sign up, we will not send emails if you choose to opt out. Likewise, we will not sell or give your email address to any other person, company, or unauthorized third party.
Rest assured we take the appropriate web-based, electrical, and physical steps to help secure your personal information from unauthorized access, alteration, and/or disclosure. The information you provide is stored on secure database servers, and any page that displays your personal data is password-protected and encrypted. Additionally, our warehouse and office space is equipped with a security system and cameras to ensure your products remain safe.
We may occasionally update our Privacy Policy. If the changes we make alter the way we collect, use, or share your personal information, we will notify you via email and/or write about the changes on the site.
If you have any questions about our Privacy Policy, our information practices, or anything else outlined above, please contact us at Support@Fromkorea.kr
Upon receiving your order, we source products directly from suppliers, and the lead time will take around 3~4 business days. Once all items arrive, we will combine them in one shipment and send them to you.
You can combine your orders from DKshop and DeliveredKorea if you provide your Suite number at the checkout stage, and we will notify you when your package is registered to your Suite.
All items will be shipped from South Korea. We are currently using DHL as an Express shiping option, and it usually takes 3~5 days for delivery from the day the package is dispatched (business days being from Monday to Friday). Shipment might get delayed because of traffic volumes, courier’s capacities, or your location.
If your order includes pre-order items, your package will be shipped out once all items, including pre-ordered items are ready to ship. In the case of high-demand K-pop products, there could be an unexpected delays.
All products at our shop does not include duties and tax in its price. Customers who have purchased items from DKshop or subject to receive any free gifts from us are responsible for customs and taxes since all orders will be shipped out from South Korea. The buyer is the importer on record and therefore agrees to pay any fee that is asked for by their local office. We are not responsible if parcels get caught in customs, delays or returns caused by customs.
If a package could not be delivered for any reason (wrong address, undelivered, customs clearance failed, etc.), the package would be sent back to the sender’s address or disposed at the carrier’s local facility according to the carrier’s policy. We will reach out to you if we are notified from the carrier, but please note that we will not be able to take responsibility for the packages that are disposed or returned if reasonable measures are not taken from you by deadline specified by local carrier or in a timely manner.
In the event of return, shipping fee will not be covered by us, and customer will be charged below cost and we have no control over any cost related to return shipping.
If your package arrives damaged or missing items, please make sure to keep all packing materials for investigation by both DKshop and shipping carrier. Please file a claim directly to the local carrier used for last-mile delivery. Once you get confirmation from the carrier that your claim has been accepted, please wait designated period. If you have any issues, you may contact us, and we will do our best to help.
1. A copy of your registered claim
2. Name, Email address used for your order
3. Order number
4. Reason for claim
5. Clear picture of damaged items - Damage case
6 Unboxing video taken from opening the sealed box – For Missing/Partial missing case
7. Picture of outer/inner packaging and shipping label
8. If your items are damaged, please keep the original package box with you until the claim is closed.
Upon receiving the above information, we can request an investigation to both our carrier and warehouse and proceed with compensation procedure if required.
Please make sure to contact the local carrier within their allowed period for filing a claim:
- FedEx: up to 21 days from the shipment date
- UPS: up to 14 days from the shipment date
*Note!
Delivered Korea operates as a middleman, an intermediary, and an agency providing the service of connecting customers with our partners' products and allowing an easy and secure way to order Korean products globally. Thus, the product information shown on this site is the product information provided by the supplier and is displayed as it is.
Delivered Korea is responsible for the refund only if products are out of stock, missing, damaged or wrongly shipped due to our mistake. If you would like to get a refund due to other reasons, return any item, exchange, or get A/S services, we can help you out by contacting the supplier. Please note, that we follow their policies and merely pass you their decision.
Your order can be returned to a supplier only within 14 days from the date of receipt of your order in our warehouse. If your order has been delivered to you but passed the specified refundable period, which is accumulated from the date your order has been delivered to our warehouse, we won’t be able to request a return to the supplier since we only mediate between suppliers and you, and must follow their policies.
TO BE ELIGIBLE FOR A RETURN, PLEASE ENSURE YOUR RETURN MEETS THE FOLLOWING STANDARDS:
REFUND POLICY
Delivered Korea operates as a middleman, an intermediary, and an agency providing the service of connecting customers with our partners' products and allowing an easy and secure way to order Korean products globally. Thus, the product information shown on this site is the product information provided by the supplier and is displayed as it is.
Delivered Korea is responsible for the refund only if products are out of stock, missing, damaged or wrongly shipped. If you would like to get a refund due to other reasons, return any item, exchange, or get A/S services, we can help you out by contacting the supplier. Please note, that we follow their policies and merely pass you their decision.
ORDER CANCELATION
You can cancel your order only before your order is processed. Once your order is placed on Delivered, there is only a very small window of time we can cancel your order since we place your order shortly after we received your order requests. Please contact our support team at shop@delivered.co.kr with your order number, full name and email address associated with your account to request and/or get approval for the cancellation of your order.
In general, you may cancel your e-commerce contract and withdraw your subscription within the period of subscription withdrawal and contract cancellation (usually seven days).
HOWEVER, WE MAY REFUSE TO CANCEL OR ACCEPT RETURNS UNDER CERTAIN CIRCUMSTANCES, INCLUDING:
RETURN POLICY
Your order can be returned to a supplier only within 14 days from the date of receipt of your order in our warehouse. If your order has been delivered to you but passed the specified refundable period, which is accumulated from the date your order has been delivered to our warehouse, we won’t be able to request a return to the supplier since Delivered Korea only mediates between suppliers and you and must follow their policies.
TO BE ELIGIBLE FOR A RETURN, PLEASE ENSURE YOUR RETURN MEETS THE FOLLOWING STANDARDS:
CHANGE REQUEST
When an order hasn't been shipped yet, we might be able to change details. Please contact us at Support@Fromkorea.kr as quickly as possible and tell us your order number, your name, and the correct information. If you have to change your shipping address after your order has been dispatched, there will be a handling service fee charged by the carrier.